Quality

Providing top quality service that keeps you running

NorthPoint is Committed to Providing Quality Products and Services

At NorthPoint, we understand that our customers rely on us to help ensure their operations run smoothly and efficiently.

NorthPoint’s Quality Policy describes our commitments and the actions we will take to support our customers’ requirements.

To help demonstrate our commitment to fulfill or exceed our customers’ needs and expectations of delivering quality products and services in a consistent and timely manner, we maintain ISO 9001:2015 certification at all of our operations across Canada.

 

 

NorthPoint is also certified to the Association of American Railroads (AAR) M-1003 Standard for the supply of products / services to the railway, as well as the Canadian Standards Association (CSA) N299.3 Standard for the supply of items and services for nuclear power plants at applicable facilities.  Various facilities are also EASA Accredited and qualified by CSA for repair of electric motors and generators for use in hazardous locations (explosion proof motors).

Customer Satisfaction

Your feedback is important to us!

Feedback from our customers helps us understand where we should change what we are doing, and where we should keep doing what we are doing well.

This feedback is critical in helping us to understand what is important to you as our customer and how we can serve you better in the future.

The below link will take you to a 5 minute survey. We appreciate any and all comments received.